FAQs
What is your return policy? CLICK HERE
How do I mail something back? Scroll to "Sending back returns" at the bottom of this page HERE. We do not cover costs for return shipping after the 14 day period.
Do you have a storefront location? No
My size is sold out. Will you restock? We do restocks on popular selling items when we can. To make sure you never miss a restock, sign up for the restock notification under the product page. It reads "Can't find you size? Get notified when we restock."
I received my product, but it is damaged. Help! We want you to love your items! We try to inspect every item but we are only human and sometimes miss things. If you have a damaged item please email our customer service department with a picture of the damaged item. Please include your name, order number, and 'damaged item received' in the subject line.
I need to cancel my order. Can I do that? Thank you for choosing RagHouse! Please note that we maintain a strict no-cancellation policy once an order has been placed. We appreciate your understanding and our commitment to shipping your orders quickly.
I tracked my order and it says it was delivered but I still haven't received it. What should I do? Please contact your local post office first to see if they can assist you in locating your package. Please allow 2-3 business before contacting us from the date of the delivery scan. This allows the postal service time to re-route your package. If the package is still not located, please contact us via email. We will try our best to help locate the package and get it delivered to you in a timely manner.
I'm trying to use two discount codes and it's not working. Is that correct? Yes. Our website only allows one discount code per purchase.